Spell stressed backwards and what do you get? (Hint: they make everything better.) Beyond making fantastic desserts, MacKenzies’ Bakery has been sweetening the lives of its customers for generations. Oh, and did we mention their artisan breads?
Combined with personalized customer service, what sets this local bakery apart is John and Mary MacKenzie’s commitment to exceptional quality. The brother and sister co-owners opened MacKenzies’ in Kalamazoo’s Westwood Plaza in 1980.
“We make almost everything from scratch, using fresh local fruit whenever possible. I’ve been to Leduc Blueberries twice in three weeks,” John said. “We spend extra for high-quality ingredients: real vanilla, extra-thick whipping cream for our caking fillings, high butter-fat butters for croissants and puff dough.”
Ingredients that would make their grandmother Nona MacKenzie proud. “We’re third generation bakery people, so we grew up learning production and sales from our parents, grandmother, and great aunt,” John said.
Going the extra mile for customers is something the MacKenzie family shares with Treystar, their Westwood Plaza property manager. “Listening and fully understanding any given situation before rushing to judgment is a cornerstone for us,” said Terry Patterson, Retail Leasing & Development, Treystar. “We always consider our client’s point of view first.”
“Treystar has been a great landlord, good at communicating problems and issues, fast to respond to us, and they’re always improving the Plaza,” John added.
Partnering with a locally minded, customer-centric business for three decades and counting has pretty much been as easy as pie for Treystar, especially when said business bakes perfection. From wedding cakes to a wide variety of delicious baked goods to hand-crafted breads warm from an Italian deck oven, MacKenzies’ prides itself on delivering both the extraordinary and “the usual.”
“Once we had a customer who told one of our sales clerks, ‘I’ll have the usual.’ The clerk didn’t recognize him and apologized for not knowing his order,” John said. “That customer replied, Actually, I’ve never been here before. I just wanted to be like everybody else ahead of me.”
Located at 4426 West Main, MacKenzies’ also features bakeries at 7082 S. Westnedge in Portage and 527 Harrison near downtown Kalamazoo. For Westwood Plaza leasing opportunities, contact Terry Patterson.